RIM Services

RIM Services

Server Management


Server Management will help monitor and measure server performance metrics and enable capacity planning...

  • Proactive Server Monitoring
  • Availability of the Server
  • CPU Utilization
  • Disk Utilization
  • Alert & problem escalation to appropriate personnel based on agreed upon processes
  • Periodic Reports


Remote Helpdesk


Helpdesk will help in managing the end users and provide them efficient support...

  • Log user calls and assign Tickets,
  • Assign severity levels to each call
  • Track each call to resolution
  • Escalate call if necessary
  • Analyze call statistics & generate periodic reports


Desktop Management


Desktop Management will enable centralised monitoring of desktops which will make the job of IT team easier...

  • Deploy software/ patches/ service packs
  • Manage Configuration changes
  • Reporting include
  • Software metering
  • Asset Inventory
  • License compliance
  • Prohibited software list


Network Management


Network Management will help monitor end-to-end networks with advance fault and performance management ...

  • WAN link availability and performance analysis
  • Monitor Network bandwidth and traffic utilization
  • Monitor Traffic usage patterns
  • Identify bottlenecks and probable faults
  • Network change and configuration management
  • Trouble shooting.


Database Management


Database Management will help monitor heterogenous database environment which may consist of Oracle,MS SQL,Sybase ....

  • Monitor heterogeneous database server environment
  • Notify potential database performance issues
  • Send alarms on database performance crossing threshold limits.
  • Ensure high availability of database servers
  • Monitor database size, buffer cache size, database connection time
  • Monitor number of user connections to the databases at various time intervals.
  • Analyze usage trends


Storage Management


Storage Management will help monitor both NAS and SAN based environments...

  • Monitor Multi-Vendor SAN and NAS Environment
  • Monitor storage devices-Storage Arrays,Fabric Switches,
  • Tape Libraries, Host servers and Host Bus Adapters cards.
  • Increased visibility with unified view of storage environment
  • Reduce the downtime with timely detection of problems.
  • Saves administrative time with effective reporting and escalations
  • Lower Total Cost of Ownership (TCO)


Asset Management


Asset Management will enabling monitoring and managing assets in the network through their entire lifecycle...

  • Asset tracking
  • Software License Management
  • Software Asset Management
  • Asset Life Cycle
  • Asset Inventory
  • Configuration Management Database of CIs.
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